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Terms of Service

Effective Date: March 23, 2026

Please read these Terms of Service ("Terms") carefully before using Pilavio. By accessing or using our service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using Pilavio, you confirm that you are at least 16 years old, have read and understood these Terms, and agree to be bound by them. If you are using Pilavio on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

Pilavio is a web application that provides AI-powered Pilates routine generation, exercise library management, and weekly scheduling tools for Pilates instructors and studios. We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice.

3. Accounts and Registration

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us at infos.pilavio@gmail.com of any unauthorized use of your account. We are not liable for any loss resulting from unauthorized use of your account.

4. Subscriptions and Payments

Pilavio offers a Free plan and a Pro plan. Paid subscriptions are billed monthly through Stripe.

  • Billing: Your subscription renews automatically at the end of each billing period unless cancelled.
  • Cancellation: You may cancel your subscription at any time from Settings › Billing. Access continues until the end of the current billing period. No partial refunds are given for unused time. See our Refund Policy for details on our 7-day free trial and refunds.
  • Price changes: We will give you at least 30 days' notice before any price change takes effect.
  • Taxes: Prices shown exclude applicable local taxes, which may be added at checkout.

5. Refunds

New Pro subscriptions start with a 7-day free trial, and refunds are available within 7 days of being charged. See our Refund Policy for full details.

6. Acceptable Use

You agree not to:

  • Use Pilavio for any illegal purpose or in violation of applicable law.
  • Attempt to gain unauthorized access to our systems or other users' accounts.
  • Reverse-engineer, decompile, or disassemble any portion of the service.
  • Use automated scripts or bots to scrape, copy, or interfere with the service.
  • Resell or sublicense access to Pilavio without our written consent.

7. Intellectual Property

All content, features, and functionality of Pilavio — including but not limited to text, graphics, software, and the AI routine generation system — are owned by Pilavio and protected by copyright and other intellectual property laws.

You retain ownership of any content you create within the app (exercises, routines, notes). By using Pilavio, you grant us a limited, non-exclusive license to store and process your content solely to provide the service to you.

8. Disclaimer of Warranties

Pilavio is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the service will be uninterrupted, error-free, or completely secure. AI-generated routines are suggestions only; always apply your professional judgment before using any routine with clients.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Pilavio shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of the app or these Terms of Service. Pilavio's total liability to you for any claims arising under these terms shall not exceed the amount you paid to Pilavio in the 12 months preceding the claim.

10. Account Termination

We reserve the right to suspend or terminate your account at our discretion if you violate these Terms, engage in fraudulent activity, or for any other reason with reasonable notice. Upon termination, your right to use the service ceases immediately. You may delete your own account at any time from Settings › Privacy.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Province of Quebec, Canada. Any disputes arising from these terms or your use of Pilavio shall be subject to the exclusive jurisdiction of the courts of Montreal, Quebec, Canada.

12. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting a notice within the app or by email. Continued use of Pilavio after changes take effect constitutes your acceptance of the updated Terms.

13. Legal Notices

For any legal notices or formal correspondence please contact us at: Pilavio, Montreal, Quebec, Canada. Email: infos.pilavio@gmail.com

14. Contact

If you have any questions about these Terms, please contact us at infos.pilavio@gmail.com.