Every new Pilavio Pro subscription starts with a 7-day free trial. You can cancel anytime before the trial ends through the Settings › Billing page inside the app, and you will not be charged. If you are charged after your trial ends and would like a refund, contact us at infos.pilavio@gmail.com within 7 days of the charge and we will issue a refund of that payment.
If you are charged after your free trial ends and would like a refund:
To request a refund, please email us at infos.pilavio@gmail.com from the email address associated with your Pilavio account. Include your name and the date of purchase. We will process your refund within 5–10 business days.
You may cancel your Pro subscription at any time through the Settings › Billing page inside the app. After cancellation, you will retain access to Pro features until the end of your current billing period, and no future charges will be made. Once the 7-day post-charge refund window has passed, the current billing cycle is non-refundable.
Yearly subscriptions also begin with a 7-day free trial. If you are charged for the yearly plan and request a refund within 7 days of that charge, you will receive a full refund of the annual amount. After 7 days, yearly subscriptions are non-refundable. You can cancel at any time and keep access to Pro features until the end of your annual billing period.
The Free plan is available at no cost and is not subject to any charges or refunds.
We reserve the right to refuse a refund if we determine, in our sole discretion, that the policy is being abused (e.g., signing up multiple times solely to obtain refunds). In the event of fraudulent activity, we may suspend or terminate your account without a refund.
If you have any questions about this Refund Policy, please contact us at infos.pilavio@gmail.com.